Book: Management Development (Training & Development)
ExpressExec is a completely up-to-date resource of current businesspractice, accessible in a number of ways – anytime, anyplace,anywhere. ExpressExec combines best practice cases, key ideas, actionpoints, glossaries, further reading, and resources.Each module contains 10 individual titles that cover all the keyaspects of global business practice. Written by leading experts in theirfield, the knowledge imparted provides executives with the tools andskills to increase their personal and business effectiveness, benefitingboth employee and employer.In May 1998, Marks & Spencer (M&S) was the UK’s most profitableretailer. It reported profits of £2bn and its share price hit a record highof 664p per share. But in October of that year, M&S reported the firstfall in profits since the start of the decade and, by the end of 1998, itsshare price had dropped by 32%. Two years later, the share price hadfallen to less than 180p.Bad news kept coming. Long term chairman Sir Richard Greenburyretired a year early in February 1999. His successor, Peter Salisbury,lasted only a year and a half. Perhaps the lowest point, at least inPR terms, came when 1,000 trade unionists from France, Spain andBelgium demonstrated outside the company’s flagship store in London’sOxford Street over the proposed closure of stores on the continent.Worst of all, customers were turning their backs on products offeredby M&S, a firm that had once been seen as a national institution. Somecommentators doubted whether the company would survive.